If you have a question, customer support is here. What ways can you contact them? NineCasino offers several options, and a response won’t take long.
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The fastest communication option with support is the always available live chat
Renowned modern casinos have multiple communication methods available for clients. If you need to resolve an issue, contact NineCasino support. Besides email, live chat is also available, so you can really resolve matters quickly. Just formulate your inquiry and wait for a response.
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ChatBot is always ready
Simply click on the headset with microphone icon, which you can find in the bottom right corner of the screen. Enter your name and email and click the orange button labeled “Start the chat”, then you will be greeted by ChatBot, with whom you can address various matters regarding your account at NineCasino. You can choose from a total of eight languages; you can communicate with support in English, German, French, or Spanish, the only representative of the Slavic languages is Polish. And from that, it follows that unfortunately, you would wait in vain for a Czech response, this casino’s support does not speak Czech. ChatBot gradually guides you to the goal. Initially, you choose whether you want to talk about bonuses, games, missions, or inquire about some detail around deposits and withdrawals, or KYC verification.
You will wait a bit for an operator
If your inquiry falls under the “Other” category and you do not choose an option in the ChatBot menu, no worries. You will be redirected to the option to communicate with a live operator. Initially, ChatBot will prompt you to choose whether to send an email to support@ninecasino.com (if the reply isn’t urgent) or wait to connect with an operator. After this operator briefly introduces themselves, you can ask your question or upload a screenshot (choose the + button in the chat, right next to the emojis). There are 15 emojis available and they definitely suffice for basic communication. A screenshot often enables a quicker explanation of your problem. Waiting for a response is definitely not long; the operator will let you know if they need more time to respond. When you are done, say goodbye and click on the “Close the chat” button. At the end, you will still be asked for feedback.
Great fun is just around the corner
Want to enjoy a pleasant afternoon at NineCasino? Just look around and choose the genre that interests you! Besides slot machines (popular slots at NineCasino) you can also check out the live games section. The live casino offers famed Game Shows, like Treasure Island by Pragmatic Play or Crazy Time by Evolution Gaming. Of course, card games (blackjack, baccarat,…) and roulette are available as well.
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Sources: www.ninecasino.com
Kristyna Baranova
Discussion, comments and your experiences
Share your opinion, ask a question, or offer advice to others in the moderated discussion. Editors also participate, but they respond based on their current availability. If you expect a direct response, we recommend using email communication instead.